Refund Policy

1. Who this policy covers

This policy applies to every Customer — meaning any individual or business owner who pays an Audit Deposit to ApexRunAI Inc. ("Company," "we," "us") for a CEO Audit booked through an authorized independent sales representative.

It does not govern Solution Agreements (Foundation Layer, Quick Win, or any AIOS implementation stage). Those are governed by the separate Solution Agreement signed during or after your Founder Call. See §9 below.

2. Your statutory cancellation rights — 10-day cooling-off

Plain English: Ontario law gives you the right to cancel — for any reason at all — within 10 days of signing your CEO Audit Scope-of-Work. You do not need to give a reason. You do not owe us anything. We will refund your full $240.

Legal basis: Under the Consumer Protection Act, 2002 (Ontario), s. 43 ("CPA"), a direct agreement over $50 may be cancelled without reason or penalty within 10 days of the date the agreement is entered into (the "Cooling-Off Period"). Under CPA s. 96, we are required to refund all amounts paid within 15 days of receiving your valid cancellation notice.

What starts the clock: The Cooling-Off Period begins the day after you sign the CEO Audit Scope-of-Work and Cooling-Off Acknowledgement. It ends at 11:59 PM on Day 10.

Example: If you signed on Monday May 4, your Cooling-Off Period expires at 11:59 PM on Thursday May 14. A cancellation request sent before that deadline entitles you to a full refund.

3. How to cancel

You may cancel by any of the following methods. We recommend a method that gives you a written record.

• Method (a) — Reply to any transactional email. Reply to the receipt or confirmation email you received after your deposit. Write "Cancel" or "I wish to cancel my CEO Audit" in the body. Your reply is a valid cancellation notice.
• Method (b) — Customer portal. Log in at apexrunai.com/portal/calendar. While you are in Days 1–10, a countdown timer and a Cancel Audit button are displayed. Clicking the button and confirming submits a valid cancellation notice. From Day 11 onward, the button changes to a Request Refund form (see §6).
• Method (c) — Email. Send an email to refunds@apexrunai.com with the subject line "Cancellation Request — [your Order ID]."
• Method (d) — Mail. Cancellation by mail to the registered office is also accepted under CPA s. 92. Write to: ApexRunAI Inc., [Registered Office Address], Toronto, Ontario.

4. Information required with your cancellation

To process your cancellation without delay, please include:

1. Order ID — found in your receipt email (format: AUD-YYYYMMDD-XXXX)
2. Customer name — the name on the payment card or invoice
3. Business name — the name of your business
4. Audit date — the scheduled date of your Founder Call

If any information is missing, we will make reasonable efforts to locate your record and contact you within two (2) business days.

5. Timing of refund

Refunds are returned to the original payment method (the card tapped at the time of booking). We cannot redirect refunds to a different card or bank account.

6. What you keep regardless of refund

Even if you cancel and receive a full refund, the following deliverables are yours to keep at no charge:

• Score Card PDF — your AI-readiness diagnostic score generated at the time of your audit; and
• Any partial Roadmap PDF already delivered to you by email before your cancellation request is received.

These deliverables represent completed work. Their delivery does not affect your entitlement to a full refund during the Cooling-Off Period.

7. After the cooling-off period (Day 11 and later)

Once the Cooling-Off Period has expired, the Audit Deposit becomes non-refundable as a general rule. The deposit compensates the Company for scheduling capacity, the Score Card analysis, and preparation for your Founder Call.

Exceptions — you are entitled to a refund after Day 10 if:

1. (a) The Company cancels your scheduled Founder Call and does not offer a replacement date within 7 calendar days;
2. (b) The Company fails to deliver the Founder Call in any form within 30 calendar days of your deposit payment and has not communicated a mutually agreed alternative date;
3. (c) The Score Card PDF was never delivered due to a Company-side technical failure;
4. (d) The Company materially misrepresented the nature, scope, or price of the CEO Audit at the time of sale.

In any of these circumstances, submit a refund request to refunds@apexrunai.com with a description of the issue. We will review and respond within 3 business days.

8. Founder Call already conducted — no refund

Once your Founder Call has taken place (regardless of which calendar day it falls on, and regardless of whether the Cooling-Off Period has technically expired), the Audit Deposit's full value has been delivered. The deposit is non-refundable from that point forward.

If your Founder Call takes place within Days 1–10 (at your election and with your consent), you waive the remaining cooling-off entitlement with respect to services already received. You do not waive any rights in respect of undelivered commitments.

9. Solution-stage refunds

This policy covers the $240 Audit Deposit only. Refunds for Foundation Layer, Quick Win Solution, or any other AIOS implementation solution are governed exclusively by the Solution Agreement you signed at the end of your Founder Call. Please refer to that agreement or contact refunds@apexrunai.com for a copy.

10. Dispute escalation

1. (i) Internal escalation. Email refunds@apexrunai.com with subject "Escalation — [Order ID]." Your request will be reviewed directly by the Company's founder within 5 business days.
2. (ii) Consumer Protection Ontario. You may file a complaint with Consumer Protection Ontario at ontario.ca/consumerprotection or by calling 1-800-889-9768. Consumer Protection Ontario administers the CPA and can investigate complaints against direct sellers.
3. (iii) Legal proceedings. You may pursue your rights before the court of competent jurisdiction in the Province of Ontario. Nothing in this policy limits your statutory rights under the CPA or any other applicable law.

11. Chargebacks

We ask that you request a refund through this policy before initiating a chargeback with your card issuer. This process is faster and does not affect your credit relationship.

If a chargeback is initiated without a prior refund request to us, we reserve the right to respond to your card issuer with all relevant documentation (signed Scope-of-Work, Cooling-Off Acknowledgement, delivery records). Initiating a chargeback does not limit your rights under this policy or under the CPA.